Refund Policy

Due to the customized and industrial nature of our products, refunds are handled according to the following conditions.

Eligible Refund Situations

Refunds may be approved when:

• Products contain verified manufacturing defects

• Products do not match approved specifications

• Wrong products were shipped by our company

Non-Eligible Refund Situations

Refunds are not available for:

• Customer-approved specification errors

• Custom products already in production

• Minor cosmetic variations within industrial tolerance

• Damage caused after delivery

Refund Process

To request a refund:

1. Contact our sales team within 7 business days after delivery

2. Provide order details and evidence

3. Our quality team will review the case

4. Approved refunds will be processed accordingly

Refund Timing

Refund processing times may vary depending on:

• Payment method

• Banking procedures

• International transfer timelines

Contact

For refund assistance, please contact:

Fulei Metal